Refund policy

Last Updated: August 18, 2026

We want you to be confident in your Bayou Classic purchase. If something isn't right, please review the information below or contact us at customerservice@bayouclassic.com.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in the same condition in which you received it

  • Be in its original packaging

  • Include all original parts, accessories, manuals and other components

  • Have been purchased directly from BayouClassic.com

Products purchased from another retailer or marketplace must be returned through the original place of purchase and are subject to that retailer's return policy.

To begin a return, contact customerservice@bayouclassic.com with your order number, the item you would like to return and the reason for the return. Please do not send a product back before receiving return instructions from our Customer Service team.

Return Address:
101 Cypress Way, Brandon, MS 39042

Non-Returnable Items

The following items are not eligible for return unless they arrived damaged or have a manufacturing defect:

  • Gift cards

  • Products that have been used

  • Products that have been modified, altered or improperly assembled

  • Products that are missing original components or packaging

  • Products with food residue, fuel residue or other evidence of use

  • Items clearly identified as Final Sale at the time of purchase

Restocking Fee

Eligible returns are subject to a 15% restocking fee, except when the return is the result of a manufacturing defect, shipping damage, or an incorrect item sent by Bayou Classic.

Return Shipping

Unless an item arrived damaged, defective or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error by Bayou Classic.

We recommend using a trackable shipping service for returns. Bayou Classic is not responsible for return shipments lost or damaged before they are received by us.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, incomplete or different from what you ordered, contact customerservice@bayouclassic.com as soon as possible and include:

  • Your order number

  • A description of the issue

  • Photos of the product, packaging and shipping damage, when applicable

Our team will review the issue and provide instructions for replacement, return, repair or another appropriate resolution.

Manufacturing defects discovered outside the return period may be covered by our Product Warranty.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original method of payment, less any applicable restocking fee or return shipping charges.

Please allow 2-3 business days for Bayou Classic to process an approved refund. Your bank or credit card company may require additional time before the refund appears on your account.

If you have received confirmation that your refund was processed but do not see it after the applicable processing period, please contact your financial institution. You may also contact us at customerservice@bayouclassic.com.

Exchanges

We do not offer traditional exchanges for customer preference changes. If you would like a different product, please return the eligible original item and place a new order.

If an item is defective, damaged or incorrect, contact customerservice@bayouclassic.com so we can determine the appropriate replacement or resolution.

Sale and Final-Sale Items

Products purchased during a promotion or at a discounted price remain eligible for return unless they were specifically identified as Final Sale before purchase.

Items identified as Final Sale are not eligible for return except where required by law or when the item arrives damaged, defective or incorrect.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at customerservice@bayouclassic.com.

We cannot guarantee that an order can be canceled after it has entered processing or fulfillment. Once an order has shipped, it must be handled according to this Returns & Refunds Policy.

Shopify also supports configurable return and cancellation rules, so the written policy should ultimately match whatever settings Bayou Classic enables in the store.